This Privacy Policy explains how OPTIMAVENTURES CONSULTANCY – FZCO ("OPTIMAVENTURES", "we", "us", or "our") collects, uses, stores, and protects information when you access or use the Optima-CRM platform, including the website go.optima-crm.com and related mobile applications (collectively, the "Platform").

This Policy is intended for business users and applies to all Customers and authorised Users of the Platform.

1. Who We Are

OPTIMAVENTURES CONSULTANCY – FZCO is a company registered in the United Arab Emirates and operates Optima-CRM as a software-as-a-service (SaaS) solution for customers in the Middle East, Pakistan, and other regions.

Optima-CRM is built on a licensed core technology originally developed by Optimasys Europe. OPTIMAVENTURES maintains a separate codebase and independently develops, enhances, and operates the Platform, including region-specific features and mobile applications.

2. Information We Collect

We collect information necessary to provide and improve the Platform, including:

a) Information You Provide

• Business contact details (name, company name, email address, phone number)
• Account registration details
• Billing and payment-related information
• Customer Data uploaded or generated through use of the Platform

b) Information Collected Automatically

• Login and usage data
• Device and browser information
• IP address and approximate location
• Log files and system activity

c) Mobile Application Data

• Device type and operating system
• App usage data and performance logs
• Push notification preferences (if enabled)

We do not access personal contacts, photos, or unrelated device data unless explicitly required for specific functionality.

3. How We Use Information

• Provide, operate, and maintain the Platform
• Manage accounts, subscriptions, and billing
• Improve features and user experience
• Provide customer support
• Communicate service-related notices
• Ensure security and prevent misuse

4. Customer Data and Role Allocation

Customers control and are responsible for the Customer Data processed through the Platform. OPTIMAVENTURES processes Customer Data solely to provide services, perform support activities, and maintain system functionality in accordance with customer instructions.

5. Data Hosting and International Transfers

Data processed through the Platform is hosted on secure cloud infrastructure provided by OVH Cloud. Customer Data may be stored or processed in multiple data centre locations and transferred across borders as part of normal service operations.

We implement reasonable technical and organisational safeguards to protect data regardless of location.

6. Sharing of Information

We do not sell personal data. Information may be shared with:

• Cloud hosting and infrastructure providers
• Payment processors and service vendors
• Professional advisers or authorities where required by law

All third-party service providers are required to handle data in a manner consistent with this Policy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enable essential functionality, analyse usage, and improve Platform performance.

You may control cookies through your browser settings. Disabling cookies may affect Platform functionality.

8. Data Security

We use reasonable administrative, technical, and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction.

No system can be guaranteed to be completely secure, and users acknowledge this inherent risk.

9. Data Retention

We retain information as long as necessary to provide the Platform and comply with legal or contractual obligations. Customer Data may be deleted following termination of a Subscription, subject to applicable retention periods and data export requests.

10. Your Rights

• Access your information
• Correct inaccurate data
• Request deletion of information where feasible
• Object to marketing communications

Requests can be submitted using the contact details below.

11. Third-Party Links

The Platform may contain links to third-party websites or services. OPTIMAVENTURES is not responsible for their privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

OPTIMAVENTURES CONSULTANCY – FZCO
Email: [email protected]